• Recognising Outstanding Organisations in Customer Experience and Employee Engagement

    The Awards are FREE to enter and the submission deadline is 30th November 2017.

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About the Award

The Service Olympian Award programme is a must for any organisation that takes customer experience seriously and wants to be recognised for their achievements.

The Awards are the most coveted customer experience awards in the Middle East.  Each year, for the last five years, hundreds of organisations have submitted their applications.

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Award submission opening

July 9, 2017

Award submission deadline

November 30, 2017

Submission review & winner selection

December 30, 2017

Awards Ceremony

February 5, 2018

Awards Process

The Customer Experience Awards

The Customer Experience Implementation Model is built and based on global best practice market research and studies conducted by The International Customer Service Institute. It is composed of the six dimensions of customer experience planning, development, delivery and enhancement. Organisations implementing the Model commit to the elements within these six dimensions in order to achieve the targeted and desired maturity level.

Customer Experience Award Process

Background

WHY ENTER

  • FREE and easy to enter through our online assessment methodology
  • Be recognized for your achievements, motivate your team and boost their morale
  • Gain publicity through our media partners
  • Learn from industry leaders and network with global experts

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Background

OUR VISION

  • Our vision by 2020 is that the Service Olympian Awards entries are available globally to give all organisations of any size worldwide the chance to be recognised for their achievements.

  • Delivery of exceptional customer experiences is mutually beneficial for customers and service providers alike and is a proven platform for growth and success.

  • We’re passionate about the development of ever higher standards of customer service in the UAE, across the GCC region and internationally.

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Background

Our ultimate goal is to make the UAE a source of best customer experience management and practices with regard to improving services

 

– Robert M. Keay, Ethos Integrated Solutions CEO

2016 Winners

Award Categories

Best Call Center Award

This category will be awarded to the organisation that have implemented excellence in service delivery through its Call Center, and the services offered by phone meet the highest standards of customer Service delivery.

Best Customer Experience Measurement Award

This award is dedicated to organizations that can best demonstrate the effectiveness and efficiency of measuring its customer experience approaches and initiatives. As well as using the results of the collected Voice of Customer Feedback.

Best Contact Center Award

This category will be awarded to the organisation that through its contact centre proves having a greater customer centricity and efficient service delivery in an innovative framework.

Best Customer Communication Award

This award is dedicated to the organisations that can best demonstrate an open communication channels with their clients/customers. The judges will look for the communication methodology and communication channels optimization.

Best Customer Education Award

This award is dedicated to the organisations that can best demonstrate a solid, well structured and complete customer education programme; that aims to increase the level of customer satisfaction, engagement and perception about the provided services.

Best Customer Engagement Award

This award is dedicated to organizations that can best demonstrate how they engage customers and capture their needs and feedback to improve services. The judges will look for the customer engagement tools and models implemented in the organization.

Best Customer Experience Journey Maps Award

This award is dedicated to the organisations that can best demonstrate a solid, well structure and complete journey maps of their services and channels. The judges will look for the design of the map, the content, the inputs & outputs and the linkage with operational and managerial processes and procedures. Also they will focus on the improvements on the services as a result of creation and analysis of customer journey mapping.

Best Customer Loyalty Award

This award is dedicated to the organisations that can best demonstrate a comprehensive customer loyalty program/model. The judges will look for the existing loyalty program, approach, outcomes and effectiveness.

Best Customer Experience Smart App Award

This category will be awarded to the organisation that have generated and implemented the smart mobile app solution strategy to make their services easy and accessible for all their customers who use Smartphone.

Best Employee Engagement Award

This award is dedicated to the organisations that can best demonstrate a comprehensive employee engagement framework and program. The judges will look for the engagement model, inputs, outputs and improvement action achieved based on this program.

Best Employee Learning Scheme Award

This award is dedicated to the organisations that can best demonstrate a solid, well structured Employee Learning scheme to support employees learning and enhance their talents.

Best Service Innovation Award

This award is dedicated to organizations that embed technology and innovation in their day to day customer experience delivery process aiming to provide their customers with up to date experience according to best practices.

Best Social Media Customer Experience Award

The judges will scrutinize the organisations who have best demonstrated the use of social media to exploit the advantages and benefits it can achieve in the field of customer experience. Evidence is required of a well thought-through and executed strategy, addressing not only the deployment of the technology, but also its effective uptake by customers.

Best Use of Technology to Benefit Customers Award

This award is dedicated to the organisations that can best use technology to achieve better customer experience; by enhancing the way of providing services to its customers.

Best Customer Experience Strategy Award

This award is dedicated to organizations that can best demonstrate a focused customer service strategy that places the customer at the heart of the operation and that has achieved sustainable competitive advantage. The judges will look for innovation, a clearly expressed and articulated deployment strategy, process, aims and objectives, plus measurable and verifiable results, in the areas of customer satisfaction and excellence.

Best Customer Happiness Program Award

This award is dedicated to the organisations that can best demonstrate a comprehensive Happiness strategy and initiatives which reflects on its customers.

Best Employee Happiness Program Award

This award is dedicated to the organisations that can best demonstrate a comprehensive Employee Happiness strategy and initiates which reflects on its customers.

Best Service Center Award

This award is dedicated to the organisations that can best demonstrate a customer centric service centers with a unique and creative customer journey within.

Best Smart Service Transformation Initiative Award

This award is dedicated to the organisations that can demonstrate a smart creative and innovative transformation of their services.

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